Be a Hapeep!

We are looking for awesome people to join our team! Check job opportunities at Hapinoy and be one of us! For interested applicants, send us your resume and application letter at joinus@hapinoy.com.


hapiskwela officer

HapiSkwela is Hapinoy’s training and mentoring program for micro-entrepreneurs as a means of partnering with them in building more sustainable and resilient enterprises. The HapiSkwela Officer is at the forefront of this program as s/he directly engages with esteemed micro-entrepreneurs to impart business, values formation and community-building modules and ensuring learning and understanding of the topics as evidenced by practice and application.

Roles and Responsibilities:

Recruitment

  • Conducts scorecard survey interview to gather data of potential participants; and

  • Conducts project orientation for interested micro-entrepreneurs.

Module Implementation and Community Engagement

  • Ensures venue is properly set-up before workshop proper;

  • Conducts or assists in workshop on specific subjects and skills depending on need and requirement of assigned project;

  • Conducts or assists in field visits to facilitate discussion and activities among small groups called business cells;

  • Gathers pertinent information from participants related to topic discussed; and

  • Submits relevant report or feedback on implementation regularly.

Administrative Work

  • Coordinates with participants via call and SMS regularly;

  • Liaises with venue and/or service providers for workshop diligently;

  • Encodes participants’ data on attendance and performance accurately in a timely manner; and

  • Prepares materials needed for workshops and visits in a timely and efficient manner

Qualifications:

  • Fluent in conversational Filipino

  • Passionate about community or micro-enterprise development

  • Graduate of any Bachelor’s Degree preferably in any Social Science or Business-related course

  • Previous experience in community training, workshop and engagement is highly preferred

  • Working knowledge of and willing to be taught in business management specifically cashflow management

  • Willing and able to conduct field visits in several areas within Metro Manila

  • Can multi-task well

  • Can handle fast-paced projects

  • Can work effectively in a team

  • Computer literate

  • Able to conduct survey via Android phones

  • Knowledgeable in Microsoft Office Applications specifically Powerpoint and Excel

  • Knowledgeable in Google Applications specifically Docs and Sheets


Hapinoy Programs advocate

Roles and Responsibilities

Recruitment

  • Introduces Hapinoy and its programs to sari-sari store owners clearly and effectively

  • Collects pertinent information from interested sari-sari store owners

  • Ensures completeness and accuracy of data collected

  • Conducts mapping of areas

  • Meets targets set for recruitment

  • Turns over all necessary documents in a timely manner

Retention and Management

  • Builds and maintains rapport with sari-sari store owners

  • Liaises with newly added sari-sari store owners regularly

  • Responds to concerns received accurately in a timely manner

Administrative Work

  • Prepares and submits reports in a timely manner

  • Coordinates with Hapinoy Negosyantes via call or text messages, when needed

  • Regular coordination to immediate supervisor

Qualifications

  • College level, bachelor degree is an advantage

  • Willing and able to conduct field visits in several areas

  • Fluent in conversational Filipino

  • Passionate about community or micro-enterprise development

  • Previous experience in recruitment or sales is highly preferred

  • Previous experience in community engagement is an advantage

  • With impeccable integrity and work ethic

  • Highly determined and persevering

  • Can quickly adapt and adjust; flexible

  • Can manage time effectively to meet commitments and deadlines within expected standards of quality and productivity

  • Can work effectively in a team

  • Able to conduct survey via Android phones

  • Able to communicate via e-mail and other social media applications like Facebook and Viber.

  • Proficient in Microsoft Office Applications specifically Excel


admin assistant for hapishop

This role is responsible in providing customer support to the agents and assistance to the program. It includes answering queries, troubleshooting problems and other related concerns that might arise. The position also performs variety of administrative, analytical and technical duties to support the project team.

Roles and responsibilities:

  • Provide general administrative support to projects under the direction of project team

  • Process the HapiShop orders and applications, crediting of commission and incentives

  • Monitor collections of customers

  • Provide and analyze reports of online sales

  • Keep current knowledge of online trends

  • Create and maintain an online awareness.

  • Responsible for all online e-commerce related activities.

  • Handle and manage customer service hotline even during weekends and holidays

  • Answer queries and resolve problems of the agents and customers related to the program

  • Maintain a high-quality service and good communication etiquette to agents and customers

  • Do call outs to agents and customers as required by research and operations

  • File and maintain all forms related to Hapinoy BizMo

  • Prepare month-end reports required by the program

  • Other administrative tasks required by the project

Qualifications:

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Admin Assistant for Project

This role is responsible in providing customer support to the agents and facilitate wallet requests. It includes answering queries, troubleshooting problems and other related concerns that might arise along with the fulfillment of cash, wallet rebalancing and LAP requests. The position also performs variety of administrative and clerical tasks to support the project

Roles and Responsibilities:

  • -Provide general administrative support to projects under the direction of project team

  • -Process cash, wallet and other rebalancing requests

  • -Disburse and collect liquidity assistance program

  • -Handle and manage customer service hotline

  • -Answer queries and resolve problems of the agents related to the program

  • -Maintain a high-quality service and good communication etiquette to agents and customers

  • -Call outs to agents and customers as required by research and operations

  • -Preparations of month end reports required by the program

  • -Other administrative tasks required by the project

Qualifications:

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Product Officer (Asst. Manager Level)

This role is responsible in handling and managing m-commerce project under the program ensuring its success. The responsibility covers research, marketing, technical requirements and implementing of back-office processes.

Roles and Responsibilities:
·Maintain/lead m-commerce implementation and other projects as assigned by Product Manager or Product Team
·Set and implement product protocols for continuous improvement of the product
·Monitor day-to-day activities of the product implementation
·Lead technical infrastructure development of the product
·Spearhead efforts on front-end and back-end technologies
·Provide business analysis of the product in relation to its technical requirements
·Liaise and coordinate with partners, suppliers and vendors
·Gather data related to market research required by the project
·Assist in marketing and advertising efforts for program/project
·Aid operations related to agent network management
·Track project deliverable and activities
·Organize and maintain project files and databases
·Provide general support to projects under the direction of project team

Qualifications:
·College graduate of business or management course
·At least 2 years on product development and/or project management. Experience on m-commerce field is an advantage.

Required Skills:
·Communication – seeks and shares information, ideas and thoughts with clarity and in a logical manner; listens and responds to others effectively.
·Customer Focus – understands and responds to customer need; builds and maintains rapport with clients; communicates actively with the customer.
·Problem Solving – grasps new concepts and information; understands and interprets facts and figures related to daily work; provides solutions to simple day to day problems
·Self-management Skill – manages and organizes work to meet commitments and deadlines (often under pressure) aligned with the expected standards of quality and productivity.